All sales are final. We accept returns for exchange, for items damaged in transit.
Refunds and Exchanges
To be eligible for an exchange, you must first email us at firstname.lastname@example.org to alert us of the damage. Please include photo of the damaged items. Then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
To complete your return, we require a receipt or proof of purchase and photos of the damaged items.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and return your item to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will offer an exchange to the gift giver.
To exchange your product, you should contact us prior to shipping the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost or Stolen Packages
Kitchen Witch Gourmet is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kitchen Witch Gourmet will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.